HR DIRECTLINK SUPPORT SERVICES
Not a hotline. Not a call center. A customized, integrated support service.

Three levels of service so integrated into your environment that you’ll think we’re sitting in the office next door!

DL1 EMPLOYER SUPPORT
Your HR DirectLink support team will help you with the frustrating and negative details of HR. DL1 service supports Employers with:

• HR Compliance issues of any kind*
• Support for employee relations questions and situations
• Research to resolve any of these issues

DL2 TOTAL SUPPORT
We support you at the Employer level (all of DL1 service above) PLUS we handle Employee issues directly so you don’t have to. HR DirectLink is deeply incorporated into your culture and becomes your Employees’ point of contact for issues regarding:

• Questions and Support for Payroll and Benefits
• Employee Relations
• Policies and Procedures

DL3 –TOTAL SUPPORT PLUS ADMINISTRATION
With DL3 we do more than just support you. You get DL2 level of support PLUS, partnered with your outside resources, we actually perform the functions of benefits administration and payroll processing for you.

• Complete DL2 Level Support (Employer and Employee Point of Contact)
• We perform your benefits administration function
• We perform your payroll processing function

* Handling HR compliance issues does not include the advice of an attorney.